Have Questions?
About Saxony Soy Candles
Q: Are all soy wax candles the same?No. Many of the so-called "soy" candles on today's market are actually a blend containing soy and paraffin or vegetable wax. Saxony Soy candles are made from 100% stabilized soy wax for a cleaner, more consistent burn.
Q: Are soy wax candles environmentally friendly?
Very. Soy wax is a biodegradable and renewable energy source that is water-soluble and non-toxic. Candles made with 100% stabilized soy wax do not release the petroleum-based pollutants that paraffin candles can produce. In addition, purchasing Saxony Soy
candles supports the American farmer and provides another source of income back to the U.S. economy.
Q: Are there special care instructions for soy wax candles?
There are a few simple steps to follow to get the maximum enjoyment from your candles. Soy wax does not burn as hot as paraffin wax, so soy wax candles require a thicker wick, which does not combust 100%. After each burn, trim the mushroom from the wick to minimize soot.
When lighting a soy candle for the first time, allow the wax to pool all the way to the sides of the container. (Pooling is simply defined as melted wax. The initial burn of any candle should last as long as it takes to get the melted wax all the way to the edges of the jar - about 1" per hour.) This will give you maximum fragrance and minimize the amount of wax remaining on the sides of the container. If you don't allow the wax to pool on the first burn of your soy wax candle (or any candle), you may get "tunneling", which means the wax simply burns down the center of the candle, leaving wax on the side of the jar.
When lighting a soy candle for the first time, allow the wax to pool all the way to the sides of the container. (Pooling is simply defined as melted wax. The initial burn of any candle should last as long as it takes to get the melted wax all the way to the edges of the jar - about 1" per hour.) This will give you maximum fragrance and minimize the amount of wax remaining on the sides of the container. If you don't allow the wax to pool on the first burn of your soy wax candle (or any candle), you may get "tunneling", which means the wax simply burns down the center of the candle, leaving wax on the side of the jar.
Q: Do soy wax candles have as much fragrance
as regular candles?
Yes! Soy wax candles can actually accommodate more fragrance on a by-weight basis than paraffin-based candles (10% vs. 6%).
Q: Where are Saxony
Soy Candles produced?
We proudly hand-pour our candles in
the historic borough of Saxonburg, Pennsylvania.
Q: Why don't you offer pillar candles made of 100% soy?
Soy wax is softer than
paraffin, which is one of the reasons you won't find
pillar candles made of 100% soy wax.
Q: Will soy wax candles burn as long as paraffin-based candles?
Yes! In fact, soy wax burns cleaner and lasts longer than traditional petroleum paraffin candles
at a rate of approximately 10 hours per ounce.
Q: Will soy wax candles leave residue on my walls or furnishings?
Soy wax candles do not produce the black paraffin soot residue (known as "ghosting") that can accumulate on your walls, ceiling, or furniture.
Payment & Shipping
Q: What payment methods do you accept?
You may pay for your
order using Visa, Mastercard, Discover, American
Express, or PayPal. You do not need to be a member of
PayPal to pay for your order. We can also accept a
personal check (must clear before we ship), money order,
or bank check by US mail. Please send checks made
payable to:
Saxony Soy Candles
158 E. Water Street
Saxonburg, PA 16056
Q: Are my credit card transactions safe on your site?
You can shop online at
SaxonySoyCandles.com with confidence. We have partnered
with PayPal, a leading payment processor since 1998, to
offer safe and secure credit card and electronic check
transactions for our customers. You do not need to be a
member of PayPal to pay for your order. By using PayPal,
we never receive or have access to your financial
information, only confirmation that your payment has
been made.
Q:
What shipping methods do you use and where do you ship?
We use the United
States Postal Service for all of our shipping needs. At
this time we offer USPS Parcel Post and USPS Priority
Mail to anywhere USPS delivers.
Q:
How much is shipping?
We charge a flat rate
shipping fee for orders shipped to a single destination
within the United States. Shipping is based on the
total purchase, not including tax and shipping.
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Q: Do you accept international orders?
If you would like to
place an order that will be shipped outside of the
United States, please send us an
email with your order details (name, address, items,
and quantity). We will then send you an email with the
order total, including shipping amount and payment
instructions. All international orders need to have a
PayPal account. Once your payment through PayPal is
received, we will ship your order. All international
orders are subject to a conversion fee that we incur
from PayPal. Buyers are responsible for all customs fees
and tariffs.
Q:
How soon will I receive my order?
At Saxony Soy Candles,
we pride ourselves on shipping most purchases within 48
hours of ordering. However, because we hand-pour your
candles to your specifications, we may require an
additional 5 - 7 days to produce large orders.
During the holiday season (October to December), we
recommend that you allow 7-10 days to ship orders. You
will receive an email to let you know if there will be
any delay in shipping your order. We appreciate your
patience.
Q:
Do you offer wholesale pricing?
Yes, for more
information on our generous wholesale pricing, please
contact us.
Q:
Do you offer custom label/private label soy candles?
Yes! Whether you're
planning a baby shower, wedding or holiday party, our
custom label soy candles are perfect for any occasion.
We also offer private labeling for retailers interested
in adding their own line of soy candles. Please
contact us to discuss your
requirements and to receive a custom quote.
Q: What
is your privacy policy?
Saxony Soy Candles will
never sell or give out any of your personal information!
We store and process customer data in accordance with
the current legal requirements of the Federal Data
Protection Law, the Telecommunications Laws and the
Teleservices Protection Law.
We occasionally contact
our customers to notify them of new products, specials
and sales. If you do not wish to receive these
communications please
email us to request removal from our mailing
database.